Patient Charter

Our aim is to provide gentle dental care in a relaxed, friendly but professional environment. We respect the need for confidentiality and consider the care of the whole person. The practice is committed to helping our patients achieve life long dental health. A thorough initial assessment is followed by time to discuss treatment options and priorities followed by a written estimate if required.

As part of our commitment to our patients we aim to offer emergency appointments within 24 hours and routine appointments within 15 days. On appointment day, waiting times are kept to a minimum. The practice runs a free recall service, as this allows us to monitor your dental health and provide simple and efficient solutions if required. The back bone of our preventive dental service is the dental health education unit and visits to the dental hygienist, backed up by and extensive range of free information leaflets.

Registered Dental Professionals at this practice are governed by nine principles set out by the General Dental Council. We take all our responsibilities seriously and aim at all times to act in a professional manner and maintain your confidence in us. We put patients interests first, and protect all their personal information. We aim to always communicate efficiently with our patients and obtain their consent for treatment. Professionals at this practice continually strive to improve our service and regularly update knowledge and skills.

We view any complaints as an opportunity to improve our services. If you are happy with the service and treatment you receive, please recommend us to your family and friends.


Any complaints is an expression of dissatisfaction, whether made in person at reception, via telephone or written. As we wish to provide first class, reliable and efficient service all complaints will be referred to our complaints manager, Kerry Williams or Miss O’Hare. If it cannot be dealt with immediately you will be informed of by this and advised when and by whom your complaint will receive attention.

A written copy of our complaints procedure is available from reception. If your complaint cannot be resolved satisfactorily you can refer your complaint to;

Ombudsman for Health

Millbank Tower

Helpline: 0345 015 4033
[email protected]

Dental Complaints Service

Stevenson Home
2 Cherry Orchard Road

Phone: 08456 120 540
[email protected]