Complaints
We view any complaints as an opportunity to improve our services. If you are happy with the service and treatment you receive, please recommend us to your family and friends.
Any complaint is an expression of dissatisfaction, whether made in person at reception, via telephone or written. As we wish to provide first class, reliable and efficient service all complaints will be referred to our complaints manager, Kerry Williams or Natasha Evans. If it cannot be dealt with immediately you will be informed of by this and advised when and by whom your complaint will receive attention.
A written copy of our complaints procedure is available from reception. If your complaint cannot be resolved satisfactorily you can refer your complaint onto;
Millbank Tower
Millbank
London
SWIP 4QP
Helpline: 0345 015 4033
phso.enquiries@ombudsman.org.uk
Stevenson Home
2 Cherry Orchard Road
Croydon
CRO 6BA